Pathetic

Trying to cancel my policy since yesterday, now they tell me I must go via a broker since I took the policy via him. This policy was taken in 2013 and I've never heard them mention a broker to me previously.

Today I called in again to cancel the policy and the lady asked me 3 times for my ID number, then she says she doesnt pick up any policies on my name.

I then give her the policy number, then she says confirm the risk address, I said for which 1 because I have 3 policies. She then puts me though someone else. I repeatedly tell the next person that I have 3 policies that I want to cancel. Then she says I don't have a value added products policy with them and it was cancelled in November.

I then tell her that I discovered that auto and general had 2 value added product policies for the same vehicle and when I discovered this in 2018, they cancelled the one and I was promised I would be refunded the premiums, to date nothing. So I told the lady I definitely have the value added products policy because I just paid the Decembers premium. The lady cut the call.

The 2 ladies I spoke to today were Sifiso and Seema