Pathetic Auto & General

My family and i have always been insured with Auto & General and always had a belief they were one of the best with regards to service and value for money.

My mother after being insured with them for over 20 years and after her very first claim in 20 years for a absolute measly amount of R9000 on her vehicle they increase her premiums by 50% and from having a zero they increased her excess to R3000.

We questioned this and were told they'll see what they can do. Came back and said no they can't change it.

Naturally she looked for alternate cover which she found. Yesterday she agreed with the insurance company that the cover will commence from May.

To our shock A&G sent a mail saying her cover is cancelled with immediate effect and she'll be reimbursed after 14 working days, leaving her uninsured for the month.

This is the most pathetic service I've heard of and most spiteful.

All of my family have now decided to move from the company due to this shocking service...