EW
Eddie W

1 reviews | Active since Aug 2016

16 Dec 2020, 17:00

Pathetic.... Auto and General.

A claim was lodged with Auto and General after rain, hail and lightning damage to my home. Six weeks later and as it rains further damage is caused as my skylights have not been seen to and my security system, sound system and electric fencing has still not been repaired. Their senior people refer you to consultants as you repeat the same story over and over with no feedback. Truly a pathetic company that has no regard for paying clients that only utilize their policies to address damages caused by weather conditions.

0
Replies (2)
Auto & General
Auto & General's reply16 Dec 2020, 21:35
Official
Good day Eddie,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will contact you tomorrow.

Kind regards,
The Auto & General Team
Auto & General
Auto & General's reply05 Jan 2021, 12:47
Official
 Hi Eddie,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
 

You are welcome to contact us should you wish to discuss the matter further. 
 
 
Kind Regards, 
The Auto & General Team