LG
Lihle G
1 reviews | Active since Sept 2015
29 May 2019, 14:20
Pathetic and unreliable insurance with horrible customer service and very rude agents.
Auto and General is by far the worst insurance company I have ever dealt with, I regret the day I took cover with them, their agent Yolanda is very rude and has no sense of customer service. They try by all means to manufacture lies so that they do not pay-out. They have no sense of urgency, they send you from pillar to post when they must pay-out. I am living in an unsecured property because of their unreliability yet I have been paying my premiums all these years.
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
29 May 2019, 14:52We acknowledge receipt of your complaint.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply29 May 2019, 14:52
Official
We acknowledge receipt of your complaint.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
29 May 2019, 16:17Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration, we have addressed the matter on an internal basis.
Further, kindly allow us the opportunity to work with the new information that was provided to us today, final feedback will be supp**** to you.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration, we have addressed the matter on an internal basis.
Further, kindly allow us the opportunity to work with the new information that was provided to us today, final feedback will be supp**** to you.
Kind Regards,
The Auto & General Team.
Auto & General's reply29 May 2019, 16:17
Official
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration, we have addressed the matter on an internal basis.
Further, kindly allow us the opportunity to work with the new information that was provided to us today, final feedback will be supp**** to you.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration, we have addressed the matter on an internal basis.
Further, kindly allow us the opportunity to work with the new information that was provided to us today, final feedback will be supp**** to you.
Kind Regards,
The Auto & General Team.
LG
Lihle G's updateReviewer Update
30 May 2019, 08:55I am very dissapointed, thanks for nothing Auto and General, I am now convinced that this is a sham of an insurance company.
LG
Lihle G's update30 May 2019, 08:55
Reviewer Update
I am very dissapointed, thanks for nothing Auto and General, I am now convinced that this is a sham of an insurance company.