1 reviews | Active since Jul 2019
Pathetic and poor service. Useless Panelbeaters
Pathetic and poor Panelbeaters as business partners.
***, 1. I has in an accident in July 2018 in KZN my car was taken to status Panelbeaters in port-shepston and only got my car back after 3 months and had to take it back in November as I was not impressed with their substandard workmanship.
2. I had to take the car back again in January as the car had issues and other things were still not fixed.
3. I was asked to take the car in again in June 2019 because of issue due to the accident that happened last year the part that were used were generic parts and not BMW parts
A-lights were coming out and water permissible. B- key was not fixed and I’m still using a spare key C- right front wheel was not fixed and I now making more nose when you move or reverse the car and I think it is not not safe for me and my kids. D- body work is still not up to standard. The assessor by the name of Johannes Barnard asked me to take the car to Antlantis to check the issue I had with the car and they picked up a lot of short cuts on the car and sent through a report to him. The vehicle frame, also known as its chassis, was not pulled out and they used washers to balance the balance the bumper is the main supporting structure of a motor vehicle I believe it is not safe to drive this car anymore.
I will like you to sell this car to the Panelbeaters who fixed it or right it off.
The reason for this is I’m paying for a car that I’m not driving, it’s always at the Panelbeaters and I have planned for a trip with my family for the 6 of August and I don’t have a car I need my car and I’m paying insurance every month and still have to deal with stress of not having a car.
It’s a year now and I don’t have my car. And it went to Panelbeaters 4 times and they cannot get it right I doubt they will ever get it right.
We will be in contact to address your concerns.
Regards.
The Auto & General Team
We will be in contact to address your concerns.
Regards.
The Auto & General Team
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration.
We confirm that the process going forward as well as the reason(s) for us using a supplier of our choice was discussed with you. The agreement is that we will keep you updated on the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we sincerely apologise for your frustration.
We confirm that the process going forward as well as the reason(s) for us using a supplier of our choice was discussed with you. The agreement is that we will keep you updated on the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Thank you for getting back to me, yes as we have agreed kindly forward me your contact details and I will take the car to BMW for assessment after it has been repaired as agreed over the phone. if it has not be been fixed accordingly I will ask you to sell it to the Panelbeaters.
Thank you for getting back to me, yes as we have agreed kindly forward me your contact details and I will take the car to BMW for assessment after it has been repaired as agreed over the phone. if it has not be been fixed accordingly I will ask you to sell it to the Panelbeaters.