Pathetic and Horrific Service from Claims Department.

<p>We were in a car accident which was not caused by myself and our car was written off. Not only did A&G not comply with their 7 day policy on closing the claim, now they are quoting me 139% more than my premium before the accident, therefore penalising me for an accident I did not cause so if I myself didn’t cause the accident my risk profile should have remained unchanged because being in an accident caused by another person is already built into the general risk profile. Not even to mention the increase in my premium after they already pushed my premium up 1 month ago by 66% 9 months after I initially insured the vehicle (purchased brand new then). Furthermore, I have to pay the excess on the accident even though it was not my fault. This is horrific treatment after such a traumatic experience and it is obvious that A&G is just trying to get more money back from me. My premium was adjusted after the vehicle that was in an accident was removed form my policy. A&G did not give my pro-rata premiums back! </p> <p> </p> <p>On top of it all, I got a call from the car rental company saying that A&G has cancelled my rental after 14 days and that the rest of the rental will be for my own account???? My policy states that it is for 30days rental??? How can they expect me to find a replacement car in this short time frame? A&G did not even say my rental will/has been cancelled. Does A&G expect me to buy a new car ON THE DAY that I hear what the final claim amount will be? </p> <p><br />This is absolutely insane!</p>