Pathetic and bad service

From the day I reported accident on the free way on N1, it was just a nightmare. My calls were dropped and at some point I could not believe was speaking to the call centre agent, BMW on call were the first one to arrive while Auto & General was no where to be seen. the following day I logged my claim with them and also requested a loan car however my claim took 8 days to be updated that the need Tracker log trip as if they have installed tracker in my car. To receive an update I have to make a call and after that the fights begin back and forth for them to approve my claim. This all started on the 26th of June today is the 27th and my car is not fixed however they want me to return the loan car. The panel beater has updated them about what needs to happen and their assessor is dragging feet and I need to have a car to do my daily activities but the they don't care about that however they care a lot about the money we pay to them. I have never received a single update from them, I have to keep calling only to be told nonsense. I am so disappointed with them with their stinking attitude from their agent to management, I wonder who trained their staff client service and if they continue doing this they will lose a lot of client and i'm one of them. they are pathetic and the worst insurance company out there.