PATHETIC!
I received an SMS stating that my premium is going to debited before my agreed debit date. I called now and the agent confirmed that my premium is going to be debited tomorrow. This happened in June and apparently it was an error on their side so they compensated me for it. I asked to speak to a manager and they said they will call me back (which they never do), she then kept me on hold until my minutes ran out. My salary date is the 27th of every month, who the eff authorised you to debit the premium before the agreed debit date? FIX THIS IMMEDIATELY BEFORE I ESCALATE THE MATTER TO THE FAIS OMBUD AND OSTI!!!!
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Auto & General's replyOfficial
25 Nov 2019, 10:31Hi Shenta,
We would like to apologise for any inconvenience we may have caused.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
Auto & General Team
We would like to apologise for any inconvenience we may have caused.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
Auto & General Team
Auto & General's reply25 Nov 2019, 10:31
Official
Hi Shenta,
We would like to apologise for any inconvenience we may have caused.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
Auto & General Team
We would like to apologise for any inconvenience we may have caused.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
Auto & General Team