MN
Mr. Nel
1 reviews | Active since Apr 2024
02 May 2024, 13:50
PATHETIC!!!
THE WORST!! I CHANGED FROM THE GREAT KING PRICE BUT THIS A&G IS PATHETIC!!
THEY EVEN DENY CLAIMS WITH A "NO REPLY" EMAIL!!
YOU SPEND ALL YOUR AIRTIME PHONING THEM!!
THEIR APP DOES NOT HAVE A "CALL ME" FUNCTION.
AFTER DAYS NO CONSULTANT OR SUPERVISOR CAN EXPLAIN TO ME WHY MY CLAIM WAS DENIED!!
PATHETIC!!
I REGRET JOUNING THEM!
THEIR PROMISES DO NOT UPHOLD NOTHING!!
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Replies (10)0
Replies (10)MN
Mr. Nel's updateReviewer Update
02 May 2024, 13:52I AM STILL ASTONISHED AT THIS COMPANY.
THEY YAKE CUSTOMERS KNOWING WELL THAT THERE WILL BE SOME REASON NOT TO PAY ANY CLAIMS!!
I CANNOT BELIEVE THIS!!
I HAVE NO WORDS!!
THEY YAKE CUSTOMERS KNOWING WELL THAT THERE WILL BE SOME REASON NOT TO PAY ANY CLAIMS!!
I CANNOT BELIEVE THIS!!
I HAVE NO WORDS!!
MN
Mr. Nel's update02 May 2024, 13:52
Reviewer Update
I AM STILL ASTONISHED AT THIS COMPANY.
THEY YAKE CUSTOMERS KNOWING WELL THAT THERE WILL BE SOME REASON NOT TO PAY ANY CLAIMS!!
I CANNOT BELIEVE THIS!!
I HAVE NO WORDS!!
THEY YAKE CUSTOMERS KNOWING WELL THAT THERE WILL BE SOME REASON NOT TO PAY ANY CLAIMS!!
I CANNOT BELIEVE THIS!!
I HAVE NO WORDS!!
Auto & General's replyOfficial
02 May 2024, 13:54Good day Mr N Nel,
We are sorry for the service you have received.
We would like to assure you that we have escalated the matter to the relevant team to contact you as soon as possible.
Kind regards.
The Auto & General team
We are sorry for the service you have received.
We would like to assure you that we have escalated the matter to the relevant team to contact you as soon as possible.
Kind regards.
The Auto & General team
Auto & General's reply02 May 2024, 13:54
Official
Good day Mr N Nel,
We are sorry for the service you have received.
We would like to assure you that we have escalated the matter to the relevant team to contact you as soon as possible.
Kind regards.
The Auto & General team
We are sorry for the service you have received.
We would like to assure you that we have escalated the matter to the relevant team to contact you as soon as possible.
Kind regards.
The Auto & General team
MN
Mr. Nel's updateReviewer Update
02 May 2024, 14:26WE AS LOYAL HARDWORKING CUSTOMERS ARE SO TIRED OF "SORRY"
SORRY SHOULD NOT BE THE NORM!
CUSTOMERS SHOULD BE LOOKED AFTER & SERVICED WITH THE BEST!
I LOST A FAMILY MEMBER.
I WAS ****** BY GUNPOINT.
NOW I HEAR MY CELLPHONE IS NOT COVERED.
I WAS TOLD THEY COUNT UNDER PORTABLE POSSESSIONS!!
I DO NOT HAVE TIME FOR THIS KIND OF SERVICE REALLY!
A&G SHOULD LOOK IN THE MIRROR.
THIS STRESS FOR A CUSTOMER IS SO BAD!!
SORRY SHOULD NOT BE THE NORM!
CUSTOMERS SHOULD BE LOOKED AFTER & SERVICED WITH THE BEST!
I LOST A FAMILY MEMBER.
I WAS ****** BY GUNPOINT.
NOW I HEAR MY CELLPHONE IS NOT COVERED.
I WAS TOLD THEY COUNT UNDER PORTABLE POSSESSIONS!!
I DO NOT HAVE TIME FOR THIS KIND OF SERVICE REALLY!
A&G SHOULD LOOK IN THE MIRROR.
THIS STRESS FOR A CUSTOMER IS SO BAD!!
MN
Mr. Nel's update02 May 2024, 14:26
Reviewer Update
WE AS LOYAL HARDWORKING CUSTOMERS ARE SO TIRED OF "SORRY"
SORRY SHOULD NOT BE THE NORM!
CUSTOMERS SHOULD BE LOOKED AFTER & SERVICED WITH THE BEST!
I LOST A FAMILY MEMBER.
I WAS ****** BY GUNPOINT.
NOW I HEAR MY CELLPHONE IS NOT COVERED.
I WAS TOLD THEY COUNT UNDER PORTABLE POSSESSIONS!!
I DO NOT HAVE TIME FOR THIS KIND OF SERVICE REALLY!
A&G SHOULD LOOK IN THE MIRROR.
THIS STRESS FOR A CUSTOMER IS SO BAD!!
SORRY SHOULD NOT BE THE NORM!
CUSTOMERS SHOULD BE LOOKED AFTER & SERVICED WITH THE BEST!
I LOST A FAMILY MEMBER.
I WAS ****** BY GUNPOINT.
NOW I HEAR MY CELLPHONE IS NOT COVERED.
I WAS TOLD THEY COUNT UNDER PORTABLE POSSESSIONS!!
I DO NOT HAVE TIME FOR THIS KIND OF SERVICE REALLY!
A&G SHOULD LOOK IN THE MIRROR.
THIS STRESS FOR A CUSTOMER IS SO BAD!!
Auto & General's replyOfficial
02 May 2024, 14:31Good day Mr H Nel,
We are sorry to hear of what you and your family member have been through and that you have lost your family member.
Your complaint has been escalated to our Internal Disputes team to assist you as soon as possible.
Kind regardsThe Auto and General team
We are sorry to hear of what you and your family member have been through and that you have lost your family member.
Your complaint has been escalated to our Internal Disputes team to assist you as soon as possible.
Kind regardsThe Auto and General team
Auto & General's reply02 May 2024, 14:31
Official
Good day Mr H Nel,
We are sorry to hear of what you and your family member have been through and that you have lost your family member.
Your complaint has been escalated to our Internal Disputes team to assist you as soon as possible.
Kind regardsThe Auto and General team
We are sorry to hear of what you and your family member have been through and that you have lost your family member.
Your complaint has been escalated to our Internal Disputes team to assist you as soon as possible.
Kind regardsThe Auto and General team
MN
Mr. Nel's updateReviewer Update
02 May 2024, 15:16ALSO, WE CANNOT REPORT TO THE POLICE AS THEY WANT ITC NR FROM CELL C.
CELL C SAYS IT WAS PUBLIC HOLIDAY YESTERDAY AND CANNOT GIVE US ITC NR NOW.
48 HRS IS TONIGHT AT 18:40.
WE CANNOT PROVIDE CASE NR AS WE ARE AWAITING ITC NR FROM CELL C WHO TAKES THEIR TIME!
CELL C SAYS IT WAS PUBLIC HOLIDAY YESTERDAY AND CANNOT GIVE US ITC NR NOW.
48 HRS IS TONIGHT AT 18:40.
WE CANNOT PROVIDE CASE NR AS WE ARE AWAITING ITC NR FROM CELL C WHO TAKES THEIR TIME!
MN
Mr. Nel's update02 May 2024, 15:16
Reviewer Update
ALSO, WE CANNOT REPORT TO THE POLICE AS THEY WANT ITC NR FROM CELL C.
CELL C SAYS IT WAS PUBLIC HOLIDAY YESTERDAY AND CANNOT GIVE US ITC NR NOW.
48 HRS IS TONIGHT AT 18:40.
WE CANNOT PROVIDE CASE NR AS WE ARE AWAITING ITC NR FROM CELL C WHO TAKES THEIR TIME!
CELL C SAYS IT WAS PUBLIC HOLIDAY YESTERDAY AND CANNOT GIVE US ITC NR NOW.
48 HRS IS TONIGHT AT 18:40.
WE CANNOT PROVIDE CASE NR AS WE ARE AWAITING ITC NR FROM CELL C WHO TAKES THEIR TIME!
MN
Mr. Nel's updateReviewer Update
02 May 2024, 15:37I am awaiting your call from manager regarding my claim.
Seeing that you send NO REPLY emails to your customers I am forced to write on here...
Seeing that you send NO REPLY emails to your customers I am forced to write on here...
MN
Mr. Nel's update02 May 2024, 15:37
Reviewer Update
I am awaiting your call from manager regarding my claim.
Seeing that you send NO REPLY emails to your customers I am forced to write on here...
Seeing that you send NO REPLY emails to your customers I am forced to write on here...
MN
Mr. Nel's updateReviewer Update
02 May 2024, 17:31The Manager/Supervisor KURT promised to come back to me.
That was 2pm.
It's now 5:30 pm.
Still waiting for response from KURT...
That was 2pm.
It's now 5:30 pm.
Still waiting for response from KURT...
MN
Mr. Nel's update02 May 2024, 17:31
Reviewer Update
The Manager/Supervisor KURT promised to come back to me.
That was 2pm.
It's now 5:30 pm.
Still waiting for response from KURT...
That was 2pm.
It's now 5:30 pm.
Still waiting for response from KURT...
MN
Mr. Nel's updateReviewer Update
04 May 2024, 10:19STILL WAITING FOR RESPONSE.
6 CALLBACKS. GOT NONE!
5 DAYS LATER THEY SAY I WILL HEAR MONDAY!
6 CALLBACKS. GOT NONE!
5 DAYS LATER THEY SAY I WILL HEAR MONDAY!
MN
Mr. Nel's update04 May 2024, 10:19
Reviewer Update
STILL WAITING FOR RESPONSE.
6 CALLBACKS. GOT NONE!
5 DAYS LATER THEY SAY I WILL HEAR MONDAY!
6 CALLBACKS. GOT NONE!
5 DAYS LATER THEY SAY I WILL HEAR MONDAY!
MN
Mr. Nel's updateReviewer Update
07 May 2024, 12:57STILL WAITING AFTER 6 DAYS!!
MN
Mr. Nel's update07 May 2024, 12:57
Reviewer Update
STILL WAITING AFTER 6 DAYS!!
MN
Mr. Nel's updateReviewer Update
07 May 2024, 12:57WHEN WILL MY CLAIM BE SORTED????
MN
Mr. Nel's update07 May 2024, 12:57
Reviewer Update
WHEN WILL MY CLAIM BE SORTED????