Pathethic, No Courtesy or urgency - Business Insurance

Having signed up with you guys for business Insurance, I expected much more better service!

I find your consultants have lack of courtesy or empathy especially when there is an issue, yet when they are ready to close a sale they are ever so efficient and courteous.

Twice now I had to request my policy documents a few times before it was sent. Why is this?

I made amendments and twice I was advised that the vehicle inspection report was not completed, yet this was sent on the 20/01/2023. Miraculously your manager to see it as updated, but both your consultants could not, thus frustrating me for absolutely nothing!

Today, I had to advise your consultant that he should get a manager involved due to my unhappiness with the issues that I was experiencing, is this really necessary for me to point out? Surely he could hear my frustration, but then again all it seems like, is amending the premium and policy is the main factor rather than customer service.

Once I was transferred to a manager, and not once offered to be called back, again I experienced this lack of courtesy and again had to point out that surely call recordings and other things should be done to help sort the situation out, rather than just referring me to underwriting. Again, your manager, then only saw this fit halfway through the call, yet she should have started with this!

Promising to call me back with feedback by close off business, again I await with no feedback. Yet again, another false saying! If you are still busy with the investigation, can an email not be sent to explain this? Again it shows lack of courtesy!

God forbid, I hate to even think what a claim process would be like!

Feedback regarding these issues will be appreciated.