Painless claim with Auto and General

I called Auto & General on 31 March 2015 to report damage to my car and to enquire about the process that needs to be followed in order to lodge a damages claim and to effect repairs. <br> Natasha Adams answered the telephone promptly and friendly, explained the process to me, answered all my questions patiently, organised the damage assessment and e-mailed me the contact details of the assessment centre as well as her direct telephone number and e-mail address. <br> I e-mailed her later that same week to arrange a rental car for me and once again this was accomplished without any problems.<br> I contacted Natasha a few times and she always answered the telephone promptly and friendly and assisted me patiently. She made my claim process as painless as possible.<br> <br> Keep up the good work!<br> <br> A. Schoeman