JD
James D
1 reviews | Active since Aug 2015
19 Oct 2020, 15:51
Overcharged on premium. Not processing refund.
I am an auto and general customer for 3 years.
I am asking for them to refund me for a premium that I was overcharged on. To date all they have said was they have tried to phone me. They have only called me once and I indicated I was in a meeting. No further follow up.
It is now two weeks later.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
19 Oct 2020, 16:00Hi James,
We would like to apoloigise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apoloigise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply19 Oct 2020, 16:00
Official
Hi James,
We would like to apoloigise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apoloigise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
JD
James D's updateReviewer Update
19 Oct 2020, 18:08Thank you. I am waiting for two weeks and still no response.
JD
James D's update19 Oct 2020, 18:08
Reviewer Update
Thank you. I am waiting for two weeks and still no response.
JD
James D's updateReviewer Update
04 Nov 2020, 12:23Good day.
Please note that no communication has been given from your company's side as to why this issue occurred.
You only followed up today on 4 November about the initial e-mail. No correspondence was given from the complaints department either. This is after my initial request was ignored on 1 October.
Kind regards,
James
Please note that no communication has been given from your company's side as to why this issue occurred.
You only followed up today on 4 November about the initial e-mail. No correspondence was given from the complaints department either. This is after my initial request was ignored on 1 October.
Kind regards,
James
JD
James D's update04 Nov 2020, 12:23
Reviewer Update
Good day.
Please note that no communication has been given from your company's side as to why this issue occurred.
You only followed up today on 4 November about the initial e-mail. No correspondence was given from the complaints department either. This is after my initial request was ignored on 1 October.
Kind regards,
James
Please note that no communication has been given from your company's side as to why this issue occurred.
You only followed up today on 4 November about the initial e-mail. No correspondence was given from the complaints department either. This is after my initial request was ignored on 1 October.
Kind regards,
James