MM
Mercy M
1 reviews | Active since Jun 2018
22 Jun 2018, 12:26
Overcharged
Premium adjusted upwards without my consent. Called them to refund the difference in full and they said they can only do partial refund. Charged claim against me when it was supposed to be charged against the third party. This affected my premium and I was asked to pay the excess which I wasn't supposed to. I need a refund in full.
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Replies (2)
Auto & General's replyOfficial
22 Jun 2018, 12:34We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply22 Jun 2018, 12:34
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
03 Jul 2018, 13:19Update:
We confirm that the outcome of our findings was discussed with you and we deemed this matter as resolved.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Jul 2018, 13:19
Official
Update:
We confirm that the outcome of our findings was discussed with you and we deemed this matter as resolved.
Kind Regards,
The Auto & General Team.
Best regards,