MM
Mpho M
1 reviews | Active since Jul 2009
28 Aug 2017, 10:11
Overcharged.
Morning Sir or Madam
Once again not happy with Auto and General. I do not understand how is it that I get communication that my monthly premium would be R859 but debit order this month was R931.63.
I really am confused about this matter. I am so tired of speaking with Auto and General.
I need a way forward and what happens in a situation like this?
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
28 Aug 2017, 10:14We acknowledge receipt of your complaint.
Our Customer Relation Specialists contacted you earlier pertaining to your first complaint, and you have requested to be contacted back at 13h00 today. We will discuss this complaint with you at 13h00 as well.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply28 Aug 2017, 10:14
Official
We acknowledge receipt of your complaint.
Our Customer Relation Specialists contacted you earlier pertaining to your first complaint, and you have requested to be contacted back at 13h00 today. We will discuss this complaint with you at 13h00 as well.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
29 Aug 2017, 11:53Good afternoon Mpho,
I have attempted to contact you to discuss and finalise this matter with you, without success.
Please contact me back in order to conclude the matter.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply29 Aug 2017, 11:53
Official
Good afternoon Mpho,
I have attempted to contact you to discuss and finalise this matter with you, without success.
Please contact me back in order to conclude the matter.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
29 Aug 2017, 11:57Update:
We have investigated your concerns and cannot agree with your complaint.
We have listened to the conversation between you and our offices dated 31 July 2017 whereby the premium was discussed and accepted by you.
In view of the above, we invite you to contact our Customer Relation Specialist should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply29 Aug 2017, 11:57
Official
Update:
We have investigated your concerns and cannot agree with your complaint.
We have listened to the conversation between you and our offices dated 31 July 2017 whereby the premium was discussed and accepted by you.
In view of the above, we invite you to contact our Customer Relation Specialist should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team.
Best regards,
MM
Mpho M's updateReviewer Update
06 Sept 2017, 12:51I am not happy with the outcome and will contact the Customer Relation Specialist.
MM
Mpho M's update06 Sept 2017, 12:51
Reviewer Update
I am not happy with the outcome and will contact the Customer Relation Specialist.
Auto & General's replyOfficial
06 Sept 2017, 13:16Feedback:
We confirm that the decision will remain unchanged.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply06 Sept 2017, 13:16
Official
Feedback:
We confirm that the decision will remain unchanged.
Kind Regards,
The Auto & General Team.
Best regards,