Outstanding Service

On 02 October 2015, my car was involved in an accident, since then, I had to call call centre for follow up, it wasn't easy as in most cases they would put me on hold and never got back to me, Or they would put me on hold and cut me off eventually. I decided to call Head Office on 30 October 2015 as I got no assistance. I spoke to a good samaritan, Mr. Jan Van Belt, he was very attentive and helpful, he seemed genuinely interested in helping me. I explained my situation to him, immediately he offered to call me back as I ran out of airtime, Jan was very patient and understanding, he explained the process and informed me that he would escalate my problem to relevant people via email, he promised to copy me which he did.Jan Van Belt kept me updated all the way, he made an effort to call and to send email for follow up. Today 03 November, My problem is solved, my car will not be written off and agreement has been reached with Auto & General. All the above mentioned wouldn't have been possible if I didn't get to speak to Jan Van Belt, therefore, an outstanding performance or service from him, he is an asset to <br> Auto & General, He is professional and friendly. Bravo to Jan.