Outo&General Insurance

I called in to register a 3rd party claim,they could not assit me becouse the cant met my needs to sent an assesor to inspect my car,so the lady who assisted me said she is going to mail me the requirements and till now nobody called me mailed me anything.

I work for an insurance campony myself and i know the frustration,but this so called insurance campony is pathetic and my, family,clients and people who im surronding with will hear it from me if i dont get response by today 30/04/2019 that is a promise. Claim number ********** 83/12