OUR NIGHTMARE EXPERIENCE WITH AUTO AND GENERAL

I am writing this review on behalf of my fiance. I am a heavily pregnant lady in my mid 20s,with my due date being sometime this week,This is my first pregnancy. This review is about how horrible Auto and General has made our lives.

My fiance was involved in a horrible car accident back in December 2018,he submitted his claim through Auto and Gen and it was thus approved mid January 2019 and his car was taken to a panel beater in Bronkospruit called Triple S whilst we stay in Pretoria East a very good 60 Kilometers away from the panel beater above. I have to be fair that my fiance did receive a car to use for the first 30 days and the panel beater did borrow us a car to use in the mean time, unfortunately on his way back home from a family funeral the car was bumped and thus towed by the panel beater.

For the past month we have been without a car(which meant I had to go to my checkups using public transport or even bother our friends to drive me to the hospital for my check ups as this has not been an easy pregnancy due to some complications) , it has been almost 5 months that the car went in for repairs at Triple S panel beaters (We are talking about a VW here where parts are readily available as our own investigations proved that). We have been given a run around about the return date of the car by both the agents of Auto and General who work on the repairs department and the panel beaters (if it's not missing parts,its the car being spray painted or they don't find the car keys,basically excuse after excuse)

What's funny is that my fiance is the one who has to call Auto and General everyday. We made it clear that we need the car back before my due date for delivery,however this does not seem to matter to them,they simply don't give a damn. I think its probably the fact that we are a YOUNG BLACK couple and our struggles don't matter. To make things worse during this horrible time my fiance almost lost his job as he cant to attend to other work shifts because he doesn't have a car, his job is highly depended on him having transport.

I am sure the ladies from Auto and Geneal that my Fiance has been dealing with (THE LIKES OF D SMITH,BUSI,SOME MARINE GIRL) are probably not mothers hence they don't understand my struggle and that of my fiance because they have not done what's in the best of their abilities to make sure that our car is finished with all the repairs.

Moral of the story when shopping for insurance don't just look at affordability but read such reviews they give one a glimpse of how horrible and inhumane the people who work for this insurance companies are. They seem to collude with Panel Beaters and they expect you as their client to liaise with Panel Beaters whilst you as their client have no relationship with panel beaters but have a binding agreement with them. The fact that you pay Auto and General their premiums on time and every month doesn't matter to them when you need them to help you out.

Trust me we are talking from Experience!