Our insurer don't care about us.

I wrote a review last year October after our claim of a leak in the bath dragged and we received very poor service on our very first claim. We again had to contact our insurer to let them know that our bath which is also a shower hasn't been built back properly as it was before, meaning they built it up in the Centre and not the sides before putting it back resulting in it breaking. It has large tears in it. An accessor was sent out on the 9th of March 2020, and climb into the bath and agreed that he could feel the hollow sides. He also took pictures. We haven't heard anything since then, this was way before lockdown. We are now left with a broken bath, so water is now leaking through it again. We are now having to wash in the basin again. This is totally unacceptable as we are paying each month without fail. You should feel ashamed for deducting every month while treating your clients this way. We need this solved asap as winter is approaching and I will be going for a major operation soon and can't afford to wash in a broken bath.