Online application forms

Their website allows you to apply for and activate a car insurance policy online. After filling in the online forms and being emailed a policy number, I receive a phone call from their sales consultant saying that I need to now repeat the entire process of application over the phone with him. The sales consultant confirms all the information verbally with me. I then go into my online profile and I see I now HAVE TWO DIFFERENT POLICY NUMBERS . I then need to go through a long process to query why I have two different policy numbers when I should only have one. I then need to go through a long process to cancel one of the policy numbers. This has been very inconveniencing. Why can't Auto and General choose ONE application process and stick with it? This whole lengthy process has been a waste of my time.