JZ
Jaco Z

1 reviews | Active since Feb 2018

07 Feb 2018, 10:59

Old damage on vehicle

My vehilce was in an accident and panel beaters are busy fixing it! But only half of the damage will be fixed. The assessors at Auto & General keep on saying the rest is old damage. Really?? Did you see my car before the accident? That vehicle was 100 %. Why must I call the assessor manager?

0
Replies (4)
Auto & General
Auto & General's reply07 Feb 2018, 12:29
Official

We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply07 Feb 2018, 13:05
Official

Update:

As discussed with one of our Customer Relation Specialist, we have requested further assistance from the assessing manager. Please expect final feedback from our assessing team soonest.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply08 Feb 2018, 15:02
Official

Update:

We confirm that this matter has been resolved to your satisfaction.

Kind Regards,
The Auto & General Team.

JZ
Jaco Z's update16 Feb 2018, 20:48
Reviewer Update
Thanks Auto & General Team for sorting out the problem so fast!!! You guy are great!!