CW
Cindy W

1 reviews | Active since Jun 2013

11 Feb 2016, 10:14

Not willing to negotiate

After being happy with my car insurance for 10 months, I started renting a house in January and added home contents insurance to my policy. As I changed my home address and started a new job (so my daytime parking address changed), I ended up with a reduced premium.<br> <br> I then received my yearly policy update yesterday, which proposed a 48% increase (to the premium I just had changed in January). After querying this, I was told that the increase could be reduced, but it would still be about a 40% increase. When I mentioned that this kind of increase seemed ridiculous to me, and that I should rather look into the discounted premiums offered to me my by new employer, I was told that in fact, this kind of increase is not ridiculous due to increased costs of everything else.<br> <br> This is after I maintained a fairly civil attitude throughout the call. It seems that the only way to get fair service in this country is to throw a tantrum so that management takes note.

0
Replies (1)
Auto & General
Auto & General's reply12 Feb 2016, 15:23
Official
Hello arabella7,

We acknowledge receipt of your complaint.

We confirm that one of our Customer Relation Specialists contacted you and confirmed that the current premium is the best premium we can offer you for your specific insurance risk.

We are truly sorry that we are unable to assist you with a better insurance premium.

Regards,
The Auto & General Team.