MS
Marius S

1 reviews | Active since May 2012

09 Nov 2015, 15:13

Not what we agreed

Got a quote from Auto & general , initially was quoted R 480.97 last week. When calling in to activate the cover all of a sudden premium was now R 562.33. Lady explained there was some error made and I let that one go.<br> <br> The cover was initiated on 7 November and I was sent a policy document via e mail today indicating the premium as R 627.33 which is not what we agreed on Friday. Person on Friday advised the broker fee of R 65.00 will be waived and as they at the start of a conversation always runs the required \I am a representative and and and .....and I comply with the honesty & integrity requirements"- With that I have an issue as they do not deliver what is promised. I called in and a lady by the name of Pearl advised that I need to send a e mail to have the broker fee waived which I will not do. They can listen to the voice recordings and confirm the above. There are MANY other insurance companies wanting business and I will not hesitate to cancel if this is the service I have to accept right from the start of a business relationship"""

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Replies (1)
Auto & General
Auto & General's reply10 Nov 2015, 11:29
Official
Hello ABMS132,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you.

We also understand that a resolution has been communicated, however the feedback above will still be investigated and feedback on the outcome will follow as soon as possible.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Auto & General Team