Not to be TRUSTED

<p class="MsoNormal"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">My policy commenced with Auto and General 4 June 1984.</span> </p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Every time before purchasing a property Auto and General was approached to guide us to the “safest”(Least crime)areas.</span></p> <p class="MsoNormal"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">We moved into our existing address 31 December 2009/ 1 January 2010 and our first burglary happened already 18 January 2010. This happened before we could activate the alarm. This was our first major claim since commencing the policy. Since this mentioned first burglary at this address an armed response Security company(Blue Security) was appointed. Outside beams have been installed as well. </span></p> <p class="MsoNormal">After claim 21 since 1984 Danette wire and electric fence was installed at thisaddress. This was shared with Auto and General. The representative of Telesure, confirmed in presence of my wife when visiting us that we have a very good claim history. This visit was for an inspection. She walked the house and taken photos. This same representative spoke to me but the call was “funny” as if she was not meaning what she was telling/sharing with me. I did ask her what it is all about? She asked me whether I want to resign or do they have to cancel? It was left at this. No further communication until when this was submitted to you the Ombudsman</p> <p class="MsoNormal">As mentioned previously my wife reminded me to mention that this also can be possible a victimisation/****** connection. The person that initiated/signed the correspondence possibly tampered with the communication which we never received previously(received 2016/03/01). Veruska Gowkaran signed the so called notice and Johan Gerber confirmed but to date could not make available the initial email. Why this assumption? I spoke to Johan Gerber early in the morning on 1 March 2016 and he could not make available the letter immediately nor the assumed email with the letter attached. He very arrogantly said he has the whole day to make available the correspondence. Since the email on 1 March 2016 no communication nor emails from A&G.</p> <p class="MsoNormal">Getting to the earlier stages of A&G claim 21, Varuska Gowkaran contacted me and indicated that the Gold Omega watch was paid out in 2010 recovered back confirmed by the SAPS and ****** again 2015 cannot be refunded. This issue I disputed with A&G. With this certain arguments started and I indicated that in so many words, she do not know her work and that I will never speak to her in my life again. This I confirmed again to the agent in person in my house when she came to assist with the claim.</p> <p class="MsoNormal">Adding to this it should be mentioned this is our first ever dispute ever submitted to A&G and they take this drastic action/s of which I only received the notice letter/email on 1 March 2016. This is why I assume the correspondence is tampered with as to date A&G could not make available original email forwarded with the so called notice.</p> <p class="MsoNormal">Further to this assumption of the high risk by A&G, adjustments at my property were made. My concrete fence was heightened and an electric fence added as well as danette wire added. The electric fence is also linked to the alarm. This was shared/communicated with them in person and telephonically. It should however mention that this action come from a company I have supported for 32 years(since 1984).</p> <p class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 10pt;">It should be mentioned it is not us that is a high risk but the Government that allow the crime to flourish. This happened to us after been guided by the insurance company we supported for 32 years. The first dispute I filed against them I am a high risk and kicked out.</span> Referred this to the toothless Ombudsman as their comment is as follow:"<span style="letter-spacing: -0.15pt; font-family: 'Avenir W01';">Whilst I note and sympathise with your position, the fact remains that an insurer is entitled to make a decision to cancel a policy, provided the insurer provides you with 30 days notice thereof.</span> </p> <p class="MsoBodyText" style="margin-right: 6.2pt;"><span lang="EN-GB" style="mso-bidi-font-size: 10.0pt; letter-spacing: -.15pt;">Therefore, even though the insurer has decided to cancel the policy, this office does not have jurisdiction to request an insurer to amend its underwriting criteria and in this case, we will not be able to request the insurer to reinstate the policy. </span></p>