Not taking responsibility and refusing claim.

On the 6th of November I logged a claim with the home content and on the 9th they sent AssessTech to come to collect the Dell Washing Machine that was switching on but not starting, they did an assessment and said the door switch wasn't working and I can fix that so on the 26th November they brought back the washing machine and it wasn't even switching on so they took it back. now they say Auto and General said they must bring it back even if it is worse than when they took it and I must fix everything which will cost 3X before they took it.

There is no communication from Auto and General.