Not so auto and very general

Around 2017 our geyser burst. I arranged with my Insurer to replace the burst geyser. In May 2019 the new geyser burst - this was fixed under warranty because the previous geyser was less than three years old. We had to wait over a week without hot water for the manufacturer to resolve the matter. Neither the Insurer nor the manufacturer wanted to take responsibility. It took several calls and threats before anyone wanted to assist us. In May 2019 the manufacturer reduced the pressure on our plumbing as this was earmarked as the cause for the burst geyser... Last night the new 6 month old geyser stopped producing hot water.

We are exactly where we were 6 months ago. The plumbers just left our house, no feedback as to what is going to happen next or a timeline of when it's going to happen - I had to phone auto & general again - go through the same security questions I've gone through a hundred times before - just to be told they will escalate to the manager - which from past experience translates too:

We'll have no hot water this weekend, I'll have to phone 3 times daily next week - go through the same security questions every time and beg and plead and be nasty till I'm blue in the face; before with some luck the issue gets resolved.

I'm very concerned about the quality of the insurers replacement product - a product that managed to break three times in less than three years - and the water pressure had to be reduced for it not to burst.

I despise the absolute incompetence and inefficiencies this company portrays every time I deal with them.