Not reachable legal cover

This company decided to launch a legal cover. The last time I ever spoke to them is on my sign up. They don't have email, Facebook, wts ap or even chat services. I contacted them using website contact, no one ever called me. I reached out to their insurance department from Facebook and since they promised they will ask their department to call me. It's been a month now whilst waiting. What company runs in this day and age where a customer must call them? Some of us don't have accessories to airtime to call a call centre. How is it that a full legal department doesn't work over the weekend. What will it mean for me if I need legal help on the weekend. Their app only caters for insurance and not legal help. It is just a waste of my money being a member of this company, I am even scared to join the vehicle cover. I am moving my cover to a company that needs my business. I feel sorry for those that will join thinking legal help is at their fingertips.