ST
Sikhonathi T
1 reviews | Active since Mar 2024
07 Mar 2024, 09:18
NOT PICKING UP CALLS!!
I work for a dealership and customer brought in he's vehicle for an engine light on. Auto & general asked for quote, photos & report I sent all of that on the 21/02/2024. However when I am calling the call center and being transferred to warranty department they are not picking up calls!! I've been calling everyday since I sent the documents they required. I am out of options now, the client is an old man and he is panicking. Please have a sense of urgency for your customers!!
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Replies (2)
Auto & General's replyOfficial
07 Mar 2024, 09:26Hi Sikhonathi,
We are disappointed to hear about your service experience and would like to assist.
Please send us a private message with the client's policy or ID number.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to assist.
Please send us a private message with the client's policy or ID number.
Kind Regards,
The Auto & General Team
Auto & General's reply07 Mar 2024, 09:26
Official
Hi Sikhonathi,
We are disappointed to hear about your service experience and would like to assist.
Please send us a private message with the client's policy or ID number.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to assist.
Please send us a private message with the client's policy or ID number.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
07 Mar 2024, 09:37Hi Sikhonathi,
Our Warranty team will be in touch with you.
Kind Regards,
The Auto & General Team
Our Warranty team will be in touch with you.
Kind Regards,
The Auto & General Team
Auto & General's reply07 Mar 2024, 09:37
Official
Hi Sikhonathi,
Our Warranty team will be in touch with you.
Kind Regards,
The Auto & General Team
Our Warranty team will be in touch with you.
Kind Regards,
The Auto & General Team