JP
Jolanda P
1 reviews | Active since Jan 2011
14 Apr 2015, 09:21
Not paying what I insured for!!!
Good day,<br> <br> Utterly disgusted that a person specify an item and not getting a payout for what you have been paying for!!! I have insured our cellphones since we got them in 2014 and every month I check and bring my value down on the insurance...No just because the prices came down not even a week ago my lovely insurance does not pay out the value I have specified it for. Yet they are quick to take my premiums every month??? I have had it honestly. What is the point of specifying an item for a certain value and paying that premium when you are being ********** when a claim is submitted???? Not leaving it here!!!
Helpful (0)
Replies (1)0
Replies (1)
Auto & General's replyOfficial
14 Apr 2015, 11:42Hello enough234,
Thank you for your comments.
As discussed, we appreciate the fact that you update the value of your insured items on a regular basis.
When we insure your portable possessions we do so based on the replacement value of the item but essentially we insure the item and not the value of the item.
When you suffer a loss we normally opt to replace the lost item in order to indemnify you.
As per ur discussion, please let us know should you rather wish to have the item replaced.
We apologise for the inconvenience caused.
Regards,
The Auto & General Team
Thank you for your comments.
As discussed, we appreciate the fact that you update the value of your insured items on a regular basis.
When we insure your portable possessions we do so based on the replacement value of the item but essentially we insure the item and not the value of the item.
When you suffer a loss we normally opt to replace the lost item in order to indemnify you.
As per ur discussion, please let us know should you rather wish to have the item replaced.
We apologise for the inconvenience caused.
Regards,
The Auto & General Team
Auto & General's reply14 Apr 2015, 11:42
Official
Hello enough234,
Thank you for your comments.
As discussed, we appreciate the fact that you update the value of your insured items on a regular basis.
When we insure your portable possessions we do so based on the replacement value of the item but essentially we insure the item and not the value of the item.
When you suffer a loss we normally opt to replace the lost item in order to indemnify you.
As per ur discussion, please let us know should you rather wish to have the item replaced.
We apologise for the inconvenience caused.
Regards,
The Auto & General Team
Thank you for your comments.
As discussed, we appreciate the fact that you update the value of your insured items on a regular basis.
When we insure your portable possessions we do so based on the replacement value of the item but essentially we insure the item and not the value of the item.
When you suffer a loss we normally opt to replace the lost item in order to indemnify you.
As per ur discussion, please let us know should you rather wish to have the item replaced.
We apologise for the inconvenience caused.
Regards,
The Auto & General Team