Not happy

Item: Auto & General
Rating: 1
Author: Kgothatso M

Good day,

I requested my full policy schedule from Auto and General and I was told I can't get it as my account is pending cancellation. My account is still active until 31/07/2020 and I really need this full policy schedule as I need to send it to another company as proof of the type of insurance I have for my car. Now I am stuck, I have called in and messaged on FB with no favourable result. All I need is the full policy schedule that's all. Policy number: ***

Helpful (0)

Replies (2)

Auto & General's replyOfficial

23 Jul 2020, 13:54

Good day Kgothatso ,

We acknowledge receipt of your complaint.

The matter has been escalated and our team will be in contact with you.

Kind regards,
The Auto & General Team

Auto & General's reply23 Jul 2020, 13:54

Official

Good day Kgothatso ,

We acknowledge receipt of your complaint.

The matter has been escalated and our team will be in contact with you.

Kind regards,
The Auto & General Team

Auto & General's replyOfficial

24 Jul 2020, 10:58

Good day Kgothatso ,

Thank you for allowing us the opportunity to assist you.

We can confirm that the schedule has been e-mailed to you.

Please accept our apology for the inconvenience caused.

Regards,

The Auto & General Team

Auto & General's reply24 Jul 2020, 10:58

Official