1 reviews | Active since Aug 2020
Not happy customer
I’m not sure if I was just unlucky with this promotion.
Budget and Auto&General were running a campaign where customers received a R100 voucher for every debit order they approved. I claimed my rewards, but unfortunately, I haven’t been able to use them.
I went to Shoprite several times to purchase items using the voucher, but the transaction was rejected every time. I contacted Checkers for assistance, but unfortunately, they referred me back to Budget and Auto&General.
I was promised that someone would contact me regarding the issue, but it has now been a week and I still haven’t received any communication.
It’s quite disappointing to be offered a reward and then not be able to use it, especially after following all the required steps.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and disappointment you've experienced in trying to redeem your vouchers, particularly after successfully claiming the rewards and making several attempts to use them. We understand how concerning it is not to receive the expected assistance or feedback. Please be assured that we have escalated your query to our Marketing Team for further investigation and review. They will assess the matter and provide feedback as soon as possible. We appreciate your patience and thank you for giving us the opportunity to assist in resolving this issue.
The A&G Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and disappointment you've experienced in trying to redeem your vouchers, particularly after successfully claiming the rewards and making several attempts to use them. We understand how concerning it is not to receive the expected assistance or feedback. Please be assured that we have escalated your query to our Marketing Team for further investigation and review. They will assess the matter and provide feedback as soon as possible. We appreciate your patience and thank you for giving us the opportunity to assist in resolving this issue.
The A&G Team