JF
Jacqueline F
1 reviews | Active since Dec 2010
06 May 2015, 12:38
Not happy at all.
About 2 weeks ago my tv and decoder got struck by lightning. They said they would replace both units. Just got a call decoder will be replaced with New one wich is great but my Telefunken fo. Wich I paid 12000 is being replaced with a jvc which I see as a inferior brand. My excess is 1600 but im not even getting what I had. I dont want a jvc and was told if I want a Samsung I need to pay an extra 6000 as they are 12000 exactly what I paid for my tv. This really is unfair I didnt ask for thr lightning to strike my things and now I have to settle for inferior brand.
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Auto & General's replyOfficial
06 May 2015, 13:19Hello 007jax,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists we confirm that the service is not acceptable, we will address the service failures on an internal basis.
As agreed, you will provide us with prove of purchase for the T.V in order for us to review your claim.
We apologise for the inconvenience this has caused. We trust that we will be able to resolve this matter to your satisfaction.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists we confirm that the service is not acceptable, we will address the service failures on an internal basis.
As agreed, you will provide us with prove of purchase for the T.V in order for us to review your claim.
We apologise for the inconvenience this has caused. We trust that we will be able to resolve this matter to your satisfaction.
Regards,
The Auto & General Team.
Auto & General's reply06 May 2015, 13:19
Official
Hello 007jax,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists we confirm that the service is not acceptable, we will address the service failures on an internal basis.
As agreed, you will provide us with prove of purchase for the T.V in order for us to review your claim.
We apologise for the inconvenience this has caused. We trust that we will be able to resolve this matter to your satisfaction.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists we confirm that the service is not acceptable, we will address the service failures on an internal basis.
As agreed, you will provide us with prove of purchase for the T.V in order for us to review your claim.
We apologise for the inconvenience this has caused. We trust that we will be able to resolve this matter to your satisfaction.
Regards,
The Auto & General Team.