1 reviews | Active since Jul 2014
Not getting any help with my funeral Claim
<p>I have been paying my funeral policy since 2013.on the 6th of September i submitted a claim and made a phone call to ensure they received all my documents for my father funeral, of which they confirmed.On the 12th of September 2017 my claim has not been attended. Ive been making phonecall and they keep transferring me between one life insurance,first for women and Auto and general claiming its one company.I complained to the team leader Joseline Govender and she allocated Kgabo to help me.Kgabo made a claim for my mother instead.and was clueless about the content of the claim.What annoys me is that ive been consistent with my premium.and thy keep transferring me from one person to the next.what must i do to get help and what happend to their promise to help us within 48 hours. Relevant people ive talked to are sharleney, joseline govender and Kgabo (all useless0</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you to discuss the matter further and apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you to discuss the matter further and apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Update:
Please accept our sincere condolences for the lost of your family member.
As discussed with our Customer Relation Specialist, we confirm the policy that you are referring to is a value added policy. We have informed the value added team about your complaint, who will conduct an investigation herein and provide you with feedback.
We are truly sorry to learn that you are waiting on feedback for such a long time, we will make sure to address any/all service failures on an internal basis.
Kind Regards,
The Auto & General Team.
Update:
Please accept our sincere condolences for the lost of your family member.
As discussed with our Customer Relation Specialist, we confirm the policy that you are referring to is a value added policy. We have informed the value added team about your complaint, who will conduct an investigation herein and provide you with feedback.
We are truly sorry to learn that you are waiting on feedback for such a long time, we will make sure to address any/all service failures on an internal basis.
Kind Regards,
The Auto & General Team.
Update:
We are pleased to confirm that you were contacted and that closure was discussed with you by the Supplier.
Kind regards,
The Auto & General Team.
Update:
We are pleased to confirm that you were contacted and that closure was discussed with you by the Supplier.
Kind regards,
The Auto & General Team.
Update:
As confirmed, payment was received and this matter is now resolved.
Kind Regards,
The Auto & General Team.
Update:
As confirmed, payment was received and this matter is now resolved.
Kind Regards,
The Auto & General Team.
We appreciate your feedback, thank you.
We are pleased that this matter is resolved.
Best Regards,
The Auto & General Team.
We appreciate your feedback, thank you.
We are pleased that this matter is resolved.
Best Regards,
The Auto & General Team.