Not following up regarding my claim and request

They don’t come back with feedback If after they explain everything with you. They told me I must give them a quote for a panel beater But they didn’t follow up if I have came right. Don’t recommend this insurance if they don’t follow up until the claim has been settled Why does the client pay for an insurance that doesn’t give them the full customer service until the end. Doesn’t matter if the client disagree or agree with the situation