Not customer friendly, Managers are not allowed to speak to customer...

I have been struggling to get assistance from the recovery team. I have been in contact with Anne Mudau, Evenlyn De Jager and Jessica Mokwena. I have requested in the past to speak to management but in this company, Managers are not allowed to speak to customers under no circumstances. I wish to approach the small claims court, but my insurer Auto&Gen decides to delay and unwilling to assist me with my request.

Since November 2022 I was promise that my case will be taken to Management and will get back to me, but nothing has been done till now.

You are not customer friendly when it comes to recovery. What is the procedure in this company in order to speak to a manager so that I can follow that procedure?