***********: Nosipho Dlamini

WRONGLY REGISTERED CLAIM? This afternoon I called as referred by my service plan policy to check with A&G on my Air corn that needs attention. Upon calling I enquired if my unit is covered and the answer was yes and was transferred to register a claim which was registered. The agent advised that the claim will not be paid for only take my car for aircon repairs. I then awaited the email and indeed received mail with claim registered and details on the service provider. Truly I was served by somebody *********** and with no product information and very good at dismissing me without sending the approve service providers after the wrongly registered claim. Few questions which I provided: Mileage which I gave model and last service date which I did give. The lady Ayanda requested my further information to send details. After the claim was registered I get a call and various service providers recommended I chose my nearest which was Kempton Park. Few minute I receive a call from VRM VANOS TECH. The caller never introduce himself, just called my name and I was amazed as he continued saying he received details from my insurer. Surely, I gave out all required information to the agent and for her to give wrong information, register a claim and to later dismiss me with an excuse mileage on my car is not acceptable what changed because the same mileage I gave a claim was registered on. I now get a very demeaning email I must Get RMI approved workshop. Why was the claim registered if it's out of service because the information we no covered was not circulated.