No urgency, Lack of Professionalism and Compassion - Auto & General

My vehicle was in an accident on the morning of 12 September 2024. The same morning I've registered an accident report at the police station and submitted the claim to Auto and General. To date the insurance company has not contacted me, I have to keep following up. This morning I was told that someone was appointed to handle my claim and that he will be in contact with me within 24 hours from the time of the claim, which has not happened yet. I've followed up after the 24hours have lapsed and spoke to a very professional consultant and he was surprised that I have not been contacted yet. I have to do a self-assessment now of the damages to my vehicle and take photos, photos that was already submitted through the claim process. I was also informed that the next contact date will only be on the 18th, which is 5 days from now. It is evident from my last call to the service provider that nothing has been done yet. Even the status of the claim has not changed since 11H41 on the 12th of September 2024.

My vehicle is my way of transport to my workplace, I already had to take leave these past two days.

At this moment I am very disappointed with the professionalism of Auto and General, the lack of urgency and absence of compassion.

This is very far from my expectations from an insurance company in which I've put my trust in.