No updates regarding my claim

Very disappointed with the way my claim has been handled. Submitted a claim three weeks ago, and my claims handler has not contacted me even once. The senior loss adjuster has tried his best to keep me in the loop, but the same cannot be said about the claims handler. I am the one who has been calling Auto & General for updates.

Even in terms of my car hire, I was initially given the car for 15 days. I called Europcar to tell them I was returning the car a day early, only to be told my insurer has extended my rental period for another two weeks? Surely this is no way to do business? My worry is that the senior loss adjuster is going on leave tomorrow, and that might cause even more delays. I'm disappointed in Auto & General.