TM
Tshililo M
1 reviews | Active since Dec 2019
04 Mar 2026, 20:38
No update to customer regarding diagnosis carried out
Undermining the customer*[ and no of update on procedures done on my car.
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Replies (4)TM
Tshililo M's updateReviewer Update
04 Mar 2026, 20:43Auto and general continues to do things wrongly despite my several complaints regarding their service. They assessed my car art a panelbeater
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Tshililo M's update04 Mar 2026, 20:43
Reviewer Update
Auto and general continues to do things wrongly despite my several complaints regarding their service. They assessed my car art a panelbeater
Auto & General's replyOfficial
04 Mar 2026, 20:47Good evening Tshililo. We are so sorry to hear about your experience and do apologise that you had to go through this ordeal. We are looking into this matter for you. Thank you.
The Auto & General Team.
The Auto & General Team.
Auto & General's reply04 Mar 2026, 20:47
Official
Good evening Tshililo. We are so sorry to hear about your experience and do apologise that you had to go through this ordeal. We are looking into this matter for you. Thank you.
The Auto & General Team.
The Auto & General Team.
TM
Tshililo M's updateReviewer Update
04 Mar 2026, 20:53My car was assessed at a panelbeater instead of a place where mechanical breakdown are done. Nissan can do that but panelbeater assessed my car. I ma just give outcomes that my car has been written off. No update no meeting with the assessor. No report on costs. No showing me diagnosis report and no viewing of e car. Things nwere done unprofessionally and haphazardly. It looks like as if ***** is being carried out here. I cannot just be told the outcomes and other things hidden. If you still trust Auto and general run for your life before you fall into the same trap as me. A new insurance policy is my advice you are with this ****mers.
TM
Tshililo M's update04 Mar 2026, 20:53
Reviewer Update
My car was assessed at a panelbeater instead of a place where mechanical breakdown are done. Nissan can do that but panelbeater assessed my car. I ma just give outcomes that my car has been written off. No update no meeting with the assessor. No report on costs. No showing me diagnosis report and no viewing of e car. Things nwere done unprofessionally and haphazardly. It looks like as if ***** is being carried out here. I cannot just be told the outcomes and other things hidden. If you still trust Auto and general run for your life before you fall into the same trap as me. A new insurance policy is my advice you are with this ****mers.
Auto & General's replyOfficial
04 Mar 2026, 21:10Hi Tshililo. We are so sorry about the experience you had with this claim. We fully understand how important proper communication is especially when you need to understand reasons behind actions. We have escalated the matter on your behalf. Thank you.
The Auto & General Team.
The Auto & General Team.
Auto & General's reply04 Mar 2026, 21:10
Official
Hi Tshililo. We are so sorry about the experience you had with this claim. We fully understand how important proper communication is especially when you need to understand reasons behind actions. We have escalated the matter on your behalf. Thank you.
The Auto & General Team.
The Auto & General Team.