No TCF at all.

I understand that there is a process to follow when it comes to claiming but it has taken nearly two weeks for someone to get back to me about a 3rd party claim. I have dealt with Koketso Rathola today who has no manners or phone etiquette at all. I was not the one at fault here as your client reversed into my parked vehicle. I am not able to go to your drive in centre for an assessment as I have my own approved panelbeater who will assess my car and the extent of damage and will send you my quote. Koketso has the nerve to tell me if I cant bring my car to DIC I will have to wait till you settle your clients claim which alarmed me because this accident was not caused by me which ****ed me off completely. I have to chase and call auto and general as if I was the one at fault. why do I have to sketch a drawing when your client drove into my parked car we both gave you an incident description. I was once a client of yours but im glad I left with experiences like this. being a 3rd party claimant with you guys are really painful as nobody seems to care about my damages and my vehicle being fixed. This is unacceptable and I was not treated fairly as Koketso kept talking over me instead of listening to . I want my claim to be finalized urgently please.