No services rendered. Highly dissatisfied client. Practically uninsured.

Having an active comprehensive car and home insurance with Auto & General. On the 21st of October 2023 my vehicle vehicle was broken into while attending a colleagues funeral at Zandfontien cemetery in Pretoria. This damaged the keyhole on the driver's door handle. It's January 11th 2024, I'm still not assisted with getting it fixed. I've could multiple times seeking assistance with the claim and was told my claim is handled by Miss Claudia Lugogwana and no one else is available to help. Ms Claudia for some reason is never around. I pay almost R2000.00 on monthly premiums, a little service and follow up shouldn't hurt. There is no reason for a claim to be open for this long, why am I still paying for services that I am not getting?