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Item: Auto & General
Rating: 1
Author: NOKO M

I have been calling since June (6 times to be precise) asking for my insurance schedule, sent an email to the complaints email and all I got was an automated response. When I call I get assurance that it would be sent shortly. The last call was made today and still nothing in my inbox. Please help me

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Replies (2)

Auto & General's replyOfficial

22 Jul 2020, 20:40

Hi Noko

Thank you for bringing this matter to our attention.

We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.

Kind Regards
The Auto & General Team

Auto & General's reply22 Jul 2020, 20:40

Official

Auto & General's replyOfficial

27 Jul 2020, 10:33

Hi Noko,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Auto & General Team

Auto & General's reply27 Jul 2020, 10:33

Official