1 reviews | Active since Aug 2016
No service and Urgency
<p>I was involed in an accident on the 1st Aug ,one of your clients hit my car from the back on a bumper to bumper and the impact pushed my car to the one in front . I am sitting with my car at home after arranging for towing at my expense after the insurance said they will only tow the policy holders vehicle not 3rd party.I had to pay R 2000 for towing my car ! I as the 3rd party sitting without a car while your client has a courtesy car. I have highlighted the fact that I use my car to work as I am a Sales Rep.</p> <p>I got a call from one of your consultant asking me for documents that I need to submit I did that. And then I got a follow up sms by Gretchen saying she has been assigned to handle my claim.</p> <p>I give Gletchen a call today to enquire , to my shock the claim is still not finalized so they can't start with the 3rd party , I am unable to work as my car is not drivable.</p> <p>My work is on the line cause I do not have a car , I've alerted Gretchen and said I should speak to the policy holder , I did and nothing till this point.</p> <p>Can someone please help! I need assistance in getting a courtesy car .</p>
We acknowledge receipt of your complaint.
We are truly sorry to hear about the incident.
We confirm that our legal department is in receipt of your claim, and confirmed with you today that our customer's claim is still in progress.
We do need to validate our customers claim before we can proceed with your claim. We also understand the urgency of the matter and therefore obtain all the relevant documents from you as the third party whilst our customer's claim is in progress, which will enable our legal department to proceed with your claim as soon as our customer's claim is finalised.
Trust you will understand the above explanation.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are truly sorry to hear about the incident.
We confirm that our legal department is in receipt of your claim, and confirmed with you today that our customer's claim is still in progress.
We do need to validate our customers claim before we can proceed with your claim. We also understand the urgency of the matter and therefore obtain all the relevant documents from you as the third party whilst our customer's claim is in progress, which will enable our legal department to proceed with your claim as soon as our customer's claim is finalised.
Trust you will understand the above explanation.
Regards,
The Auto & General Team.
Update:
We confirm that this matter has been resolved.
Kind regards,
The Auto & General Team.
Update:
We confirm that this matter has been resolved.
Kind regards,
The Auto & General Team.
Hi
Yes I can confirm that the matter is partly resolved , I say this because I was paid money to repair my car .
But I have not received anything for the towing i payed for my car .
I sent the towing slip to Gretchen and was received , the slip clearly shows I paid R 2000 for towing.
Gretchen told me that she discussed the matter with her manager and they only going to pay me R 1500 .
I sent her an e-mailed which she hasn't rep**** to , I asked her why are they going to pay me R 1500 as I payed R 2000 and I have the slip?
I got no answer from her till today.
It is not fair , on top of it all I do not get a valid reason all I hear Is that she discussed it with her manager is that a valid reason?
I haven't received my money for towing till today , can someone please intervene ?
And I want the amount i paid R 2000 why should I be paid R 1500 why ?
Hi
Yes I can confirm that the matter is partly resolved , I say this because I was paid money to repair my car .
But I have not received anything for the towing i payed for my car .
I sent the towing slip to Gretchen and was received , the slip clearly shows I paid R 2000 for towing.
Gretchen told me that she discussed the matter with her manager and they only going to pay me R 1500 .
I sent her an e-mailed which she hasn't rep**** to , I asked her why are they going to pay me R 1500 as I payed R 2000 and I have the slip?
I got no answer from her till today.
It is not fair , on top of it all I do not get a valid reason all I hear Is that she discussed it with her manager is that a valid reason?
I haven't received my money for towing till today , can someone please intervene ?
And I want the amount i paid R 2000 why should I be paid R 1500 why ?