No service after accident

A taxi crashed into me on 9 July 2022. I immediately called my insurers, Auto ans General to report the incident, and the JMPD was on scene. Since the incident happened on a Saturday, I was provided a case number on Monday, 11 July 2022. I called my insurer with the hopes of registering my claim but I was told that I should do it on the Auto and General app. After struggling for a whole two days with registering the claim on the app, again called Auto and General to ask for help and the claim was finally registered over the phone. I was then advised that an Assessment would be conducted over WhatsApp. I was contacted on WhatsApp to provide photos of vehicle and the damage. After that I have been sent from pillar to post. At first I was ask to provide the details of my previous insurer before Auto and General, which I provided. It was Dial Direct. I got missed calls from a number that buzzed a few times, yes the buzzed me. When I call the number i would get an automated message saying that I have reached Auto and General Assessment department and that I could not leave a message because the mailbox was full. The I would receive sms texts stating that they has been trying to get hold of me. Two days ago I got a call from the assessor, Bulelwa Peter, asking me who my previous insurer before Dial Direct was...So now I have to give record of all the insurers I have been with since I got my vehicle in 2013. I find this very irrelevant and unfair because I don't understand what my previous insurers dating back 9 years have to do with my current claim, more especially since I didn't even cause the accident, the taxi collided into me. The other thing I that I don't get is that I am the one who has to call all those previous insurers and ask for confirmation of previous insurance letters even though I have sent the policy numbers held the previous insurers to the assessor. Today she called me to tell me that because she could not get hold of JMPD I had to provide them with an accident report. WHAT WAS THE CASE NUMBER FOR? A whole JMPD? THEY CANNOT GET HOLD OF JMPD! Now I have to pay for an accident report according to the JMPD office. I didn't even know one has to pay for an accident report. Auto and General has made this experience the worst thing ever. I mean the reason one gets vehicle insurance is for each of mind but all I have had is more and more stress. Two weeks after the incident I still driving around with a car whose boot does not open and whose locking mobiliser is not even picking up whether the car is locked or not. Today is Friday and on Monday is payday and my account will be debited for my vehicle insurance but I have not received any service from you. This the worst insurance provider ever. You are just blood suckers.