1 reviews | Active since Jan 2017
No service
<p>i have an account with auto and general fir scratches and dents i opened this account i think in july 2016 in january i called them to clain and they saud i should take my car for assessment which i did.i waited for 3 weeks ni andwer from them today i called them to findout they told me it was unsuccessful. Im unhappy because they never cared to call me and niw i told them to cancel that policy for all my three cars and i need a refund from when i took that policy because i cant pay premiums and not benefit.if this is how they make money sorry not with money from a poor customer giving a big company money for nothing!</p> <p> </p> <p> </p> <p> </p>
We acknowledge your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General team
We acknowledge your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General team
Auto and generalsend me an sms and i rep**** that they must call me which they never did and this was on thursday last week What a service we get from them!as long as they get the money that is ok for them
Auto and generalsend me an sms and i rep**** that they must call me which they never did and this was on thursday last week What a service we get from them!as long as they get the money that is ok for them
We apologise to hear about your experience. One of our Customer Relation Specialist will be in contact with you early tomorrow morning to discuss the matter.
Kind Regards,
The Auto & General Team.
We apologise to hear about your experience. One of our Customer Relation Specialist will be in contact with you early tomorrow morning to discuss the matter.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialist contacted you and the agreement is that our Value Added department will be in contact with you to discuss the matter in detail with you.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialist contacted you and the agreement is that our Value Added department will be in contact with you to discuss the matter in detail with you.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the value added department could not assist with the claim because the damages were outside the suggested damaged parameters.
However, we are pleased that we have registered a claim against your main policy and that the claim is in progress.
We thank you for allowing us the opportunity to resolve this matter and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the value added department could not assist with the claim because the damages were outside the suggested damaged parameters.
However, we are pleased that we have registered a claim against your main policy and that the claim is in progress.
We thank you for allowing us the opportunity to resolve this matter and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
It is true a claim is lodged using my main policy.all went well but im still waiting for the final results as they said to me they will send me an sms to take my car fir assessment but Mrs Dorothy Smith helped me and thanks to her what i will do i am cancelling the dents and scratches policy as it does not serve me i cant afford to give them money for nothing!
It is true a claim is lodged using my main policy.all went well but im still waiting for the final results as they said to me they will send me an sms to take my car fir assessment but Mrs Dorothy Smith helped me and thanks to her what i will do i am cancelling the dents and scratches policy as it does not serve me i cant afford to give them money for nothing!