No service
<p>A & G approached me and "persuaded" me to take a special tyre policy . I agreed to do so. This week, nearly a year or more after taking out the policy, I hit a pothole and the tyre was ripped. I CANNOT EVEN BEGIN TO TELL YOU what ******* service I have had, and the run around, providing information which was given to me in drips and drabs so that I have had to make multiple visits to PostNet as I do not have the equipment at home to scan and mail them. Now, after I have sent photos, Pdf's etc. they tell me they need my ID and a cancelled cheque or bank statement etc. This is because the call centre staff is not properly trained. They should have requested all this information right from the start. Now I am also told that there is an excess.. This is one customer that is going to cancel the tyre insurance. </p>
We acknowledge receipt of your complaint. The claim that you are referring is a value added claim, which does not form part of your main insurance policy, but rather a value added policy.
Having said that, one of our Customer Relation Specialists attempted to contact you, without any success and a detailed message was left on your voice mail.
We have asked the value added claims manager to investigate your concerns and they will also provide you with feedback herein.
We apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint. The claim that you are referring is a value added claim, which does not form part of your main insurance policy, but rather a value added policy.
Having said that, one of our Customer Relation Specialists attempted to contact you, without any success and a detailed message was left on your voice mail.
We have asked the value added claims manager to investigate your concerns and they will also provide you with feedback herein.
We apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.
Update:
One of the consultants from the value added department has been in contact with you who confirmed settlement of the the claim.
Thank you for allowing us the opportunity to resolve this matter and we invite you to contact our Customer Relation Specialist should you require further assistance herein.
Regards,
The Auto & General Team.
Update:
One of the consultants from the value added department has been in contact with you who confirmed settlement of the the claim.
Thank you for allowing us the opportunity to resolve this matter and we invite you to contact our Customer Relation Specialist should you require further assistance herein.
Regards,
The Auto & General Team.