evdw
erica van der walt
1 reviews | Active since Oct 2015
09 Oct 2015, 11:33
No service
I've put in an accident claim on the 7th sept. Every time i had to follow up on progress on my claim via email or the call center, a month later my car is only going in for repairs. Still i don't have car hire arranged. This is the worst service ever btw the panel beaters that don't phone to give arrangements to the claims dept manager that doesnt respond to any emails. I've even complained on their website and they even dont respond!!!
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Auto & General's replyOfficial
12 Oct 2015, 15:09Hello ericadj,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We also confirm that since the escalation, the matter has received immediate attention and the outcome of the claim has been discussed with you. We will however still investigate the overall lack of feedback as this is indeed not a good reflection.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We also confirm that since the escalation, the matter has received immediate attention and the outcome of the claim has been discussed with you. We will however still investigate the overall lack of feedback as this is indeed not a good reflection.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Oct 2015, 15:09
Official
Hello ericadj,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We also confirm that since the escalation, the matter has received immediate attention and the outcome of the claim has been discussed with you. We will however still investigate the overall lack of feedback as this is indeed not a good reflection.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We also confirm that since the escalation, the matter has received immediate attention and the outcome of the claim has been discussed with you. We will however still investigate the overall lack of feedback as this is indeed not a good reflection.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team