1 reviews | Active since Aug 2019
No Roadside assistance
On the 8 August 2019 we were traveling to Badplaas from Standerton via Chrissiesmeer. About 6 kom from Carolina on the Chrissiesmeer the tyre of our carvan burst. We were stranded in the middel of nowhere. We phone auto and genereal for their roadside assistance. What a dissapointment. Very unproffessional. The operator does not know where Carolina or Chrissiesmeer is. I had to spel it 6 times for her. She ask me on what road we are, realy don't thinks anybody know always on what road they travel R???. After about 20 minute on the phone she gave the phone to some one else. They asked us to whatsapp our location. They will phone us back, till today the 14 August no one phoned us back. I did sent them our location and they openened the message. We had to help ourselves. After more than 20 years with auto and general we had enough. Our money is good enough, but you do not care about your policy holders. Pathetic... I will never ever recommend Auto and general to anybody again.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
The service as you explain it is not acceptable, and for that we sincerely apologise. We have attempted to contact you on the number provided, without success, there were no room to leave any voice message.
We are giving urgent attention to your complaint, and will be contacting you back, alternatively liaise with you via email.
Final feedback will follow soonest.
Kind Regards,
The Auto & General Team.
The service as you explain it is not acceptable, and for that we sincerely apologise. We have attempted to contact you on the number provided, without success, there were no room to leave any voice message.
We are giving urgent attention to your complaint, and will be contacting you back, alternatively liaise with you via email.
Final feedback will follow soonest.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved and we invite you to contact our Service Specialist if you require further assistance.
Once again, please accept our humbly apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved and we invite you to contact our Service Specialist if you require further assistance.
Once again, please accept our humbly apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.