1 reviews | Active since Jun 2012
No Response from Auto & General - Terrible Service - Ombudsman & Lawyer food
Dear Telesure
After a long & painful road of continuous phone calls with no success I have with help, but not from Telesure (Auto & General), which I am terribly unhappy about, I now managed to register this claim, but to my disappointment realized they wrote down the wrong date even repeating the date several times. Auto & General, I am in the process of contacting the OMBIDSMAN regarding the total lack of guidance & assistance from Telesure (Auto & General) regarding this claim. I have realized that there is a huge gap in the training of your consultants understanding & communication regarding the process between insurance companies when there is a facilities exclusion given and what the next step in the process should be and how a client should be assisted on what to do. Client are clients and do not have any expertise on how and what to do with regards to any claim. What I clearly identified is that there was just no communication between the insurance companies and that was shocking….
I have now received a summons on the 2nd February 2022 due to the lack of assistance from Auto & General. Now in April 2022 a Judgement have now been taken against me, which should have never been necessary as I was comprehensively insured at the time of the accident.
I have made contact with them registered a claim but no contact from the legal department of Auto & General even after they sent me a SMS saying the legal department will make contact with me. They just don't care and don't bother.
Auto & General have left me with no other options as to make this public, complain and report them to the Ombudsman, which I am now busy doing.
I will name & shame the consultants and everyone I have made contact with as know one makes the effort to address the claim: Claim Consultants: Lebogang Makgalo, Nadia, Simantha, Kagiso Setshegoe, Legal Consultants: Dane N, Jesimiel Williams, Luther Kekane, Jenifer Gadla Auto & General, I am taking you not just to the Ombudsman but also have appointed a Lawyer to represent me and take you Auto & General to Court for the lack of assistance as well as all my costs, time stress, anxiety and agony I am going through....
We acknowledge receipt of your complaint.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
This claim resided on 31 May 2016 and I am busy taking it further
This claim resided on 31 May 2016 and I am busy taking it further
This matter have not been addressed since 2016. After a long & painful road of continuous phone calls with no success I have with help, but not from Telesure (Auto & General), which I am terribly unhappy about, I now managed to register this claim, but to my disappointment realized they wrote down the wrong date even repeating the date several times. Auto & General, I am in the process of contacting the OMBIDSMAN regarding the total lack of guidance & assistance from Telesure (Auto & General) regarding this claim. I have realized that there is a huge gap in the training of your consultants understanding & communication regarding the process between insurance companies when there is a facilities exclusion given and what the next step in the process should be and how a client should be assisted on what to do. Client are clients and do not have any expertise on how and what to do with regards to any claim. What I clearly identified is that there was just no communication between the insurance companies and that was shocking….
I have now received a summons on the 2nd February 2022 due to the lack of assistance from Auto & General.
Now in April 2022 a Judgement have now been taken against me, which should have never been necessary as I was comprehensively insured at the time of the accident.
I have made contact with them registered a claim but no contact from the legal department of Auto & General even after they sent me a SMS saying the legal department will make contact with me. They just don't care and don't bother.
Auto & General have left me with no other options as to make this public, complain and report them to the Ombudsman, which I am now busy doing.
I will name & shame the consultants and everyone I have made contact with as know one makes the effort to address the claim:
Claim Consultants:
Lebogang Makgalo, Nadia, Simantha, Kagiso Setshegoe,
Legal Consultants:
Dane N, Jesimiel Williams, Luther Kekane, Jenifer Gadla
Auto & General, I am taking you not just to the Ombudsman but also have appointed a Lawyer to represent me and take you Auto & General to Court for the lack of assistance as well as all my costs, time stress, anxiety and agony I am going through....
This matter have not been addressed since 2016. After a long & painful road of continuous phone calls with no success I have with help, but not from Telesure (Auto & General), which I am terribly unhappy about, I now managed to register this claim, but to my disappointment realized they wrote down the wrong date even repeating the date several times. Auto & General, I am in the process of contacting the OMBIDSMAN regarding the total lack of guidance & assistance from Telesure (Auto & General) regarding this claim. I have realized that there is a huge gap in the training of your consultants understanding & communication regarding the process between insurance companies when there is a facilities exclusion given and what the next step in the process should be and how a client should be assisted on what to do. Client are clients and do not have any expertise on how and what to do with regards to any claim. What I clearly identified is that there was just no communication between the insurance companies and that was shocking….
I have now received a summons on the 2nd February 2022 due to the lack of assistance from Auto & General.
Now in April 2022 a Judgement have now been taken against me, which should have never been necessary as I was comprehensively insured at the time of the accident.
I have made contact with them registered a claim but no contact from the legal department of Auto & General even after they sent me a SMS saying the legal department will make contact with me. They just don't care and don't bother.
Auto & General have left me with no other options as to make this public, complain and report them to the Ombudsman, which I am now busy doing.
I will name & shame the consultants and everyone I have made contact with as know one makes the effort to address the claim:
Claim Consultants:
Lebogang Makgalo, Nadia, Simantha, Kagiso Setshegoe,
Legal Consultants:
Dane N, Jesimiel Williams, Luther Kekane, Jenifer Gadla
Auto & General, I am taking you not just to the Ombudsman but also have appointed a Lawyer to represent me and take you Auto & General to Court for the lack of assistance as well as all my costs, time stress, anxiety and agony I am going through....
We acknowledge receipt of your complaint.
We will escalate your complaint and contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your complaint and contact you with feedback.
Kind Regards,
The Auto & General Team