No response for the umpteen time

This is the 2nd time I am complaining about Auto and General's poor response on hellopeter. I submitted a claim in March 2015 for a vehicle accident that I was in Feb 2015. I received no feedback and very poor response from the consultants and the legal dept closed the case and hence the first complaint. A car road into me from behind with such an impact that I hit the car in front of me. Eventually the claim was sorted and now I am waiting for the legal dept. After I submitted the first complaint I was phoned by Auto and General and they assured me that they would sort out the legal issue as soon as possible. A month has passed I have heard absolutely nothing from them. I submitted a complaint on their website and got no response as well. It seems heollpeter helps. I hope to get a phone call soon and to finalise this claim.<br>