KP
Keenan P
1 reviews | Active since Mar 2014
09 Mar 2015, 09:36
No response - 3rd time
Good day<br> <br> I had an incident that occurred on the 3rd Feb 2015.<br> <br> One of your customers accidentally scratched my car and I have been trying to log a 3rd party claim for the past 3-4 weeks now.<br> <br> I have contacted your department several times, they took down my details but nobody calls me back?? I am really disappointed in your customer service.<br> <br> Please can I get a call back today, I am sick and tired of calling your offices, being put on hold and not getting assistance.<br> <br> Please note I am not one of your customers, but i have all the info you need from my side and your customers side.<br>
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Auto & General's replyOfficial
09 Mar 2015, 15:20Hello keenanbp,
Thank you for your comments.
As discussed telephonically, we have noted that our customer never lodged a claim for the incident with us, this could be the reason for the delay.
In order for us to process your claim our customer must first lodge a claim with us. We have arranged for our customer to be contacted in order for us to discuss the matter with him and to lodge a claim should he wish to do so.
Regards,
The Auto & General Team
Thank you for your comments.
As discussed telephonically, we have noted that our customer never lodged a claim for the incident with us, this could be the reason for the delay.
In order for us to process your claim our customer must first lodge a claim with us. We have arranged for our customer to be contacted in order for us to discuss the matter with him and to lodge a claim should he wish to do so.
Regards,
The Auto & General Team
Best regards,
Auto & General's reply09 Mar 2015, 15:20
Official
Hello keenanbp,
Thank you for your comments.
As discussed telephonically, we have noted that our customer never lodged a claim for the incident with us, this could be the reason for the delay.
In order for us to process your claim our customer must first lodge a claim with us. We have arranged for our customer to be contacted in order for us to discuss the matter with him and to lodge a claim should he wish to do so.
Regards,
The Auto & General Team
Thank you for your comments.
As discussed telephonically, we have noted that our customer never lodged a claim for the incident with us, this could be the reason for the delay.
In order for us to process your claim our customer must first lodge a claim with us. We have arranged for our customer to be contacted in order for us to discuss the matter with him and to lodge a claim should he wish to do so.
Regards,
The Auto & General Team
Best regards,